Job Title: Customer Solution Engineer
Company Name: LG Chem Europe GmbH
Location: Frankfurt, Hesse, Germany
Work Arrangement: On-site / Hybrid (Flexible working hours with home office opportunities)
Employment Type: Full-time
Application Deadline:
Job ID:
Company Website: https://www.lgchem.com
About the Company
LG Chem Europe GmbH is part of LG Chem Ltd, a leading global chemical company specializing in Advanced Materials, Life Sciences, and Petrochemicals. Operating as the European sales office for aesthetic industry products and technical plastics, LG Chem Europe serves a diverse market throughout the EMEA region. Headquartered in Seoul, South Korea, LG Chem has a workforce of over 19,500 employees worldwide and operates within the LG Group, which encompasses 63 corporate units and 280,000 employees globally. The company is committed to innovation, quality, and sustainable growth, fostering a collaborative and dynamic work culture.
Role Overview
The Customer Solution Engineer based in Frankfurt will play a key role in supporting and expanding LG Chem’s business across the EMEA region. This position is responsible for driving application development projects, providing tailored technical solutions to customers, and coordinating collaborative technical initiatives. The role demands strong communication and analytical skills to effectively support customers and internal teams, contributing to the company’s growth and innovation.
Key Responsibilities
- Support application development projects across diverse industries to introduce LG Chem products and increase market share within EMEA.
- Identify customer needs through online and offline meetings; deliver technical solutions with comprehensive documentation, collaborating closely with internal experts.
- Initiate and coordinate technical projects with customers and partners to ensure successful execution.
- Assist in customer-led trials, production processes, and co-development activities.
- Manage complaint handling processes to resolve customer issues efficiently.
- Monitor market and technology trends to identify new applications and business opportunities; share insights to prepare the team for future developments.
Required Qualifications
- Bachelor’s or Master’s degree in Chemical Engineering, Material Science, Polymer Engineering, or a related technical field.
- Excellent analytical, presentation, and communication skills.
- Structured, responsible, and independent work style with a growth mindset.
- Business fluent in English (spoken and written); proficiency in German, French, Spanish, Polish, Italian, or Korean is a plus.
- Proficient user of MS Office programs.
- Strong teamwork skills with a customer, service, and solution-oriented attitude.
- Willingness and ability to travel approximately 50% within the EMEA region without visa restrictions.
- Valid class B driving license.
Preferred Qualifications/Additional Skills
- Knowledge of industry-specific applications within wholesale chemical and allied products sectors.
- Strong interpersonal and project coordination skills.
- Adaptability to dynamic environments and cross-cultural communication skills.
Benefits & Perks
- Collegial working environment with significant scope for decision-making and personal initiative.
- Flexible working hours including home office opportunities.
- Competitive performance- and success-based compensation.
- Travel allowance or parking space (when available).
- Modern office facilities with ergonomic workstations in a new building.
- Provided laptop and company mobile phone.
- Access to training and professional development programs.
- Fitness benefits through programs like FITSEVENELEVEN.
- Corporate benefits program and regular team-building events.
- Good transport connections by car and public transport.
Application Note
Your application will be forwarded to the company HR or talent acquisition team for further evaluation.
